FAQ's

Frequently Asked Questions

Therapy Assistants are university-level students who are studying to become allied health practitioners. Sessions are based on the goals and plans of qualified allied health practitioners involved in the participant/client’s care.

We accept referrals from :

  • Individuals
  • Carers and family members
  • Allied Health Practitioners
  • Support Coordinators
  • Local Area Coordinators 

Please complete the form on the ‘Referrals’ page and we will be in touch soon.

All of our Therapy Assistants have National Police Checks and Working with Children Checks. We also have WorkCover Insurance, Public Liability Insurance and Professional Indemnity. We have policies and procedures as well as training and peer support for our Therapy Assistants. We have a complaints, compliments and feedback process that we encourage our clients, staff and referrers to use. 

TAA are focused on the wellbeing and safety of our participants/clients, our team and the community so we are ensuring that government standards and guidelines are being followed. With current rules, Therapy Assistants are allowed to enter the home of participants/clients as long as they maintain social distancing, practice hand hygiene before and after the session and there are no COVID-19 symptoms present for the participant/client, household members or Therapy Assistant.

Please refer to the Policies page for more Information regarding COVID-19.

Therapy Assistants Australia is a mobile service so Therapy Assistants meet the participant/client at their home or out in the community, wherever is most appropriate for the learning goals and activities to take place.

Participants/Clients and their families will enter into to a service agreement with TAA about what service, hours and goals we are both committing to. Also session plans will be developed with the Therapy Assistants, participants/clients and their families so there is a clear plan forward for each session. Refer to our Payment Policy for more information about what you are paying for.